Refund and Returns Policy
Refund and Returns Policy – Syna World
At Syna World, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be able to return your item in accordance with the terms below and your applicable consumer rights.
1. Returns
For online purchases, customers generally have a 14-day cancellation period beginning when the goods are received. After notifying us that you wish to cancel, you normally have a further 14 days to send the goods back.
To be eligible for a standard return, items should be:
- Unworn and unused
- In their original condition
- Free from stains, damage, or noticeable signs of use
- Returned with original tags and packaging where applicable
- Accompanied by your order details or proof of purchase
2. Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or not as described, please contact us as soon as possible. UK consumer law provides additional rights for goods that do not conform to the contract.
Please email us with your order number, a description of the issue, and clear photographs where appropriate. We will review the problem and determine the appropriate solution, which may include a refund, replacement, or other remedy.
3. How to Request a Return
To request a return, contact our customer support team at:
Email: [email protected]
Please include:
- Full name
- Order number
- Product name
- Reason for return
- Photos, if the item is damaged or faulty
Please wait for return instructions before sending an item back.
4. Refunds
Once your returned item has been received and your refund has been approved, the refund will normally be made using the same payment method used for the original purchase. For eligible cancellations, UK rules generally require the refund to be made within 14 days of receiving the returned goods, subject to the applicable rules.
Where a customer has selected a more expensive delivery option, the refund generally covers only the cost of the standard delivery service.
5. Return Shipping
For a change-of-mind return, the customer may be responsible for the cost of returning the item unless otherwise stated.
Where an item is faulty, incorrect, or otherwise covered by applicable consumer rights, return costs will be handled in accordance with those rights.
6. Items That Cannot Be Returned
Certain products may be excluded from cancellation or return rights where permitted by law, including personalised or custom-made items and certain sealed goods that cannot be returned for health or hygiene reasons once opened.
7. Exchanges
If you need a different size or product, please contact us at [email protected]. Exchanges are subject to product availability.
8. Sale Items
Sale and promotional items remain subject to applicable consumer rights. A discounted item does not lose its statutory rights simply because it was purchased on sale.
9. Contact Us
If you have any questions about our Refund and Returns Policy, please contact:
Syna World
Email: [email protected]
We are happy to assist you with returns, refunds, exchanges, faulty products, and other order-related enquiries.